Customer Service

In our “Frequently asked questions” you will find all necessary information you may need concerning the booking procedure on our website.


Contact details:

Our customer service team operates 24/7.


You can call us on the following phone numbers:

Mon-Fri: 08:00-18:00
+44 (20) 3695 4992 (Standard Rates)

Mon-Fri: 18:00-08:00 and on Weekends
+44 (90) 1815 0100 (0,30 

If you are outside the UK, please contact us at: 
+40 214 094 279

Alternatively, you can send us an e-mail at:

We will be happy to serve you!

Customer Service working hours:

Our customer service team operates 24 hours a day, 7 days a week.


For questions related to marketing or advertising, and for press: